Corey Quintaine

"I don't often complain about service, but here it's awful. Ordered the baked eggs and sever told me after I had ordered that the dish takes a long time to cook. Would be nice to know at the start!"

"Dr. Resendes on the 3rd floor is great. And his office has free wifi!"

"Photos and videos with Santa are free - emailed right to you to share, save or print however you'd like!"

"The food is delicious, but the upstairs washroom is disgustingly flithy. It's unisex, and only cleaned once a day!"

"The concierge staff is active on Twitter. Mention @hotelgermain and they take note. Amazing service!"

"Staff is wonderful! Booked a double room, but was given a twin. Came back a while later, and the staff was able to fulfill our request without a problem!"