Michelle Morris

"Now platinum GHA status and wasn't getting upgrades... Again had to ask and turned out their system hadn't updated. Rectified now, but again missed out due to not very good CRM."

"Bloody Mary station on Sunday's, tailor your own Bloody Mary with anything you could imagine putting in one!"

"I like the staff too, however had to ask about rewards program after weeks of staying, surprised no-one ever told me about it."

"Board your plane as early as you can and relax rather than struggle to find a spot for your carry on luggage. So many people always take more than their fare share of the space!"

"Waited about 40 mins fir food to arrive. Steak was overcooked, potatoes were undercooked, service practically non existent. Definitely do not recommend."

"Need more staff at lunchtime, the wait is very long! Always seems to be lady gaga playing! Love the Vietnamese chicken salad."